Operations Manager/Lead

KOGLAND is a subsidiary of Fingent Corporation and located inside Carnival Info-Park, Kochi
and is one of India’s fastest growing B2B online marketplace, exclusively for healthcare
providers. We are the result of inspiration from a team of technology & medical professionals
who understands the healthcare industry, its challenges, and gaps. Our expertise thereby allows us to align technology with specific challenges while fulfilling critical gaps.

KOGLAND is a start-up offering a B2B online marketplace platform connecting medical
consumable & devices distributors and manufacturers with healthcare providers i.e., hospitals,
clinics, etc. We are a healthcare provider’s preferred one-stop online surgical store for all their
medical & healthcare supply requirements.

Skill Sets Required:

● Minimum 5+ years of operational experience in warehouse management,logistics, supply chain, e-commerce, retail, healthcare, or related operational environments.
● Bachelor’s degree in Operations, Commerce, Management, or related field.
● Strong knowledge of inventory management, dispatch management, and order processing.
● Good understanding of finance processes, invoicing, returns handling, Credit Notes, Debit Notes, and GST.
● Familiarity with ERP systems and operational software/tools.
● Strong leadership and team handling capabilities.
● Good communication and coordination skills.
● Ability to multitask and manage operations under pressure.
● Strong problem-solving and organizational skills.

Roles & Responsibilities:

● Manage end-to-end day-to-day operations including order processing,dispatch activities,
and delivery coordination.
● Supervise in-warding of stock/materials and ensure accurate inventory updates.
● Maintain inventory records and ensure proper stock reconciliation.
● Oversee packaging operations and ensure timely and accurate order fulfilment.
● Ensure proper tracking of dispatched orders and coordinate with logistics/courier
partners to ensure timely delivery.

● Monitor pending shipments, delivery exceptions, RTOs, and operational escalations for
smooth customer fulfillment.
● Maintain operational documents, invoices, and related records systematically.
● Coordinate and manage operations across multiple locations/warehouses.
● Lead and manage operational teams, ensuring smooth workflow and productivity.
● Monitor operational efficiency and implement process improvements wherever required.
● Coordinate and manage operations across multiple locations/warehouses.
● Coordinate with finance and accounts teams for:
o Returns processing
o Invoice modifications/corrections
o Basic GST-related understanding and compliance
● Comfortable working with ERP and operational systems for inventory management,
stock reconciliation, invoicing, Credit Notes (CN), Debit Notes (DN), returns processing,
and day-to-day operational coordination.
● Coordinate with internal teams to implement operational changes and improve process
efficiency through system enhancements.
● Ensure adherence to company SOPs, compliance standards, and operational timelines.
● Generate and maintain operational reports and MIS as required.