We are aware that you are concerned about how information about you is used and shared and we value the trust you place in us. We, hence, insist upon high standards for secure transactions and customer information privacy.

By visiting www.kogland.com, it is deemed that you have fully read, understood and agree to be bound by the terms and conditions of this Privacy Policy.

This Privacy Policy applies to all information that KOGLAND collects, processes, and maintains in relation to its users and their accounts. By accessing or using the website www.kogland.com, you acknowledge that you have read, understood, and agree to the collection, use, processing, and disclosure of your information in accordance with the terms of this Privacy Policy. If you do not agree with the terms set forth herein, you are advised not to access or use the website or its services.

In order to provide its services, KOGLAND may collect, process, and use information voluntarily provided by users through various forms and interactions on the platform. Such information may include, without limitation, name, contact details, account credentials, business information (where applicable), billing and shipping details, and information relating to the products purchased or sold through the platform. This applies to both individual consumers and business users utilizing the platform for retail or commercial purposes.

KOGLAND processes such information solely for legitimate business purposes, including but not limited to facilitating transactions, enabling product listings, improving user experience, ensuring regulatory compliance, and providing customer support. 

Users may request access to, correction of, or deletion of their information, or update their account details at any time by contacting KOGLAND at [email protected]

KOGLAND collects information when you register as a user on the platform and access its services (“Registration Information”), as well as at other instances where you voluntarily provide personal or non-personal information. Such information may include, but is not limited to, your name, contact details (email address and phone number), business information, registered address, and banking details.

We may also collect certain health-related information, which constitutes Sensitive Personal Data or Information, solely for the purpose of providing its services. Such information may include, without limitation, copies or images of prescriptions issued by licensed medical practitioners, details of prescribed medicines or medical devices, limited information relating to health conditions as necessary to process and fulfill orders, and records of purchase history pertaining to medical or healthcare products. All such information is collected strictly on a voluntary basis when provided by the user in the course of using the platform. We do not use your health-related data for advertising or marketing purposes without your explicit consent.

We collect this information to ensure the provision of a secure, efficient, and customized user experience. Although users may browse certain portions of the website without registering, access to specific services, such as order placement, is contingent upon user registration and submission of required information.

We may automatically collect certain information relating to your use of the website, including behavioral and usage data. Such information is utilized for internal research, analytics, service improvement, and security purposes. We may share data, in aggregated or anonymized form, with our affiliates, service providers, and strategic partners. Any disclosure of personal information shall be limited to what is necessary and conducted in compliance with applicable legal and regulatory requirements.

While using the website, KOGLAND's servers (hosted by a third-party service provider) may collect information indirectly and automatically about your activities on the website, for instance by way of cookies. "Cookies" are small files placed on your hard drive that assist us in providing our services. Some of the features that we offer are available only using a "cookie". Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. 

At all times, You may refuse all cookies on Your browser or the App by changing Your settings to the extent permissible on Your device. However, by doing so, You may not be able to use certain features on the Platform or take full advantage of all the offerings and interest-based advertising

Additionally, you may encounter "cookies" or other similar devices on certain pages of the website that are placed by third parties. We do not control the use of cookies by third parties.
You may submit any information to www.kogland.com , to be published on the site through the publishing tools, including but not limited to company directory, product catalogue, trade leads etc, in which case, you are deemed to have given consent to the publication of such information.

Promotions that run on our website may be sponsored by companies other than KOGLAND or may be co- sponsored by KOGLAND. We may use third-party service providers to serve ads on our behalf across the internet and sometimes on the website. They may collect information about your visit to our website.

Once registered, it is deemed that you have given KOGLAND the right to use your personal and non-personal information.

We use the information collected to provide the services you request, improve our marketing and promotional efforts, to statistically analyse site usage, to resolve disputes, troubleshoot problems, help promote a safe service, collect money, measure consumer interests in the products and services, customise your experience, detect and protect us against error, fraud and other criminal activities.

Business information is used to display the user’s business listing or product offerings across our website to fetch maximum business opportunities for the user. Once the user's content is displayed on our website, the user may start receiving business enquiries through email, phone calls or SMS notifications, from third parties that might or might not be of interest, KOGLAND does not exercise any control over it.

We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

At the time of making any online purchase on the website, you are required to submit your information. KOGLAND uses an online payment gateway that is operated by a third party and the information that you share with KOGLAND is transferred and shared with such third - party payment gateway operators. The said operator may also have access to your online purchase history/details that you make from the website. Extremely sensitive information like your credit-card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. You are advised, however, that internet technology is not 100% safe and you should exercise discretion on using the same.

In the event that KOGLAND or its affiliates undergo a business transaction, including but not limited to a merger, acquisition, reorganization, amalgamation, or sale of assets, user information may be transferred to the acquiring or successor entity as part of such transaction. In such circumstances, the receiving entity shall be obligated to process and protect your personal information in a manner consistent with this Privacy Policy and applicable laws.

The website www.kogland.com may contain links to third-party websites, including through advertisements, banners, or hyperlinks, provided solely for user convenience. KOGLAND does not have any control over, nor does it endorse, the content, policies, or practices of such third-party websites. Accordingly, KOGLAND shall not be held responsible or liable for the privacy practices, terms, or content of such external sites. Users are advised to review the respective terms and conditions and privacy policies of any third-party websites they visit prior to providing any personal information or engaging with such platforms.

KOGLAND implements appropriate technical and organizational measures to safeguard user information against unauthorized access, alteration, disclosure, or destruction. Such measures include, but are not limited to, secure data storage systems, encryption protocols, access controls, and periodic security reviews, in accordance with applicable industry standards and legal requirements.

Access to personal information is restricted to authorized personnel, agents, and service providers who require such access for the performance of their duties and are bound by confidentiality obligations.

Users are responsible for maintaining the confidentiality of their account credentials and are advised to log out of their accounts and close their browser sessions after use, particularly when accessing the platform from shared or public devices.

While KOGLAND endeavors to protect user information using commercially reasonable safeguards, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, KOGLAND does not guarantee absolute security of data transmitted through its platform.

KOGLAND shall not be held liable for any loss, damage, or unauthorized access to user information arising from events beyond its reasonable control, including but not limited to force majeure events, cyber-attacks despite reasonable safeguards, or actions attributable to third parties.

Kogland stores personal information and sensitive personal data or information, including but not limited to health-related data and prescriptions, using appropriate technical and organizational safeguards designed to ensure confidentiality, integrity, and security, in accordance with applicable laws and industry standards.

Such information is retained only for as long as necessary to fulfill the purposes for which it was collected, including the provision of services, order processing, regulatory compliance, dispute resolution, and enforcement of legal obligations.

Upon the expiry of the applicable retention period, or when such information is no longer required for the stated purposes, Kogland shall securely delete, anonymize, or otherwise dispose of the data in a manner that prevents unauthorized access, use, or disclosure.

Kogland does not knowingly collect, process, or store any personal information or Sensitive Personal Data or Information of minors without verifiable consent from a parent or legal guardian. This includes, without limitation, health-related data, contact details, financial information, and any other personal data.

In the event that Kogland becomes aware that such information has been collected from a minor without appropriate authorization, it shall take reasonable steps to delete such information promptly

Kogland may engage third-party advertising service providers to display advertisements on its platform or across other websites. These third parties may use technologies such as cookies, web beacons, or similar tools to collect information about users’ interactions with the website and other online platforms in order to provide advertisements that are more relevant to user interests.

Such information may include non-personally identifiable data, such as browsing behavior, device information, and general location data, and does not typically include direct personal identifiers such as name, address, email address, or telephone number, unless expressly permitted by the user.

Kogland does not control the data collection practices of such third-party advertisers and is not responsible for their privacy practices. Users are encouraged to review the privacy policies of these third parties to understand how their information is collected and used. Where required by applicable law, user consent will be obtained prior to the use of such tracking technologies.

Any changes to this privacy policy would be made available here, so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Your continued use of our website, following changes to the policy, will constitute your acceptance of those changes. Any disputes arising arising under this Policy shall be governed by the laws of India.

In compliance with the Digital Personal Data Protection Act, 2023 and the rules notified thereunder in 2025, the details of the Grievance Officer are provided below:

Name : Praveen Sudhakaran
E-mail :  [email protected]
Registered Address : Unit IVB, 2nd Floor, Phase 1, Carnival Infopark, Kusumagiri P.O, Kakkanad, Ernakulam, Kerala-682030

Working hours : Mon-Fri (9:00 am - 6:00 pm )