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Customer Support 1800 425 5263

FAQ's

GENERAL


Kogland is a B2B e-commerce market place in the health sector space, providing a platform for vendors (manufacturers/ importers) to list their products (Hospital equipment and consumables) and make it available for customers (Primarily hospitals and clinics) to purchase online.

Only registered buyers/ customers with Kogland would be permitted to make purchases through Kogland.

Only registered vendors (manufacturers/ Importers and distributors/wholesalers etc) vetted and approved by Kogland would be permitted to list and permitted to sell products through Kogland.

No. Currently we do not charge any fee for registrations for both vendors and customers. The registration is absolutely free.

The registration for both Vendors and customers can be performed online. You would however be required to provide some details along with documentation to be verified, after which you can be a registered vendor or customer with Kogland. To register as a vendor, Click here. To register as a customer, Click here.

All products listed on the Kogland website are sold by vendors (manufacturers and/or importers/ distributors) registered with Kogland, directly to customers. Kogland provides only the marketplace services to its customers and vendors.

Interests of Buyers/ Customers are protected under the buyer protection policy. Moreover, all vendors registered with Kogland undergo a stringent vetting process before being registered with us.

GPO- Group Purchase Offer is an Offer made by suppliers, available to privileged customers on Kogland, wherein the privileged customers can collectively participate and commit to purchase, such that, the specified quantity of the product offered at the discounted price is achieved, subject to certain Terms and conditions.

PLACING AN ORDER AND TRACKING


Ordering at Kogland is fairly simple. If you are shopping for the first time, just follow the below steps
  Add all the items you would like to purchase, to the cart
  View the cart and click the checkout option
  Verify your shipping address
  Select and provide your payment details
  Place the order
  You will receive an order confirmation along with your order number.

Your orders would be delivered through reputed courier company’s at your delivery address. Bulk orders and heavy items/equipment, are shipped through surface mode and may take more than 10 days for delivery.

Most orders are packed and delivered at your address within 5-7 business days, however for some products the delivery time may vary depending on size of the order and delivery location.

You would be receiving the status of your order my e-mail. Please check your spam mail and inbox for the status of your order. Alternately you may also login to your account with Kogland and check the status of your order.

You can call our support team at 1800 425 5263 or mail us at support@kogland.com with your order number and we will look into this and revert to you in 24-48hours.

Unfortunately, as per company policy, a package/consignment cannot be opened before delivery is accepted. However, you can accept the package and email us at support@kogland.com in case you have any concerns.

We at Kogland believe in providing a pleasant and hassle free shopping experience. However, if you receive an open or tampered package, you may accept it and document it as “opened or tampered upon delivery” on the delivery comments with the service provider. You should subsequently notify us on support@kogland.com along with pictures of the tampered/opened/damaged package and associated order number and we will get back to you.

Shipping refers to packing and dispatching of your order. Depending on the size of the order this may vary between 3-5 business days. The delivery may take 4-5 business days depending on the delivery address and mode of shipment.

Once your order is placed, you will receive an e-mail with the order details and once the order is confirmed and processed, you will receive a shipment notification via E-mail advising you on the estimated date of delivery. You can also TRACK ORDER online. Please note tracking information may not be available for all carriers.

PAYMENTS AND REFUNDS


Currently we accept only the below modes of payment:

Debit Cards ( Visa/ Master/ Maestro)
Credit Cards (Visa/Master)
Net banking (all major Banks)

Unfortunately, we currently do not offer the Cash on Delivery mode for payment.

We accept payments made by credit/debit cards issued in India.

Credit Cards

  Keep your credit card number, expiry date and cvv number (3 digit number found on the back of the card) ready.
  Enter the above details, when prompted during the checkout process. You will be redirected to the Bank’s page for entering the online 3D secure password which will be sent to you by the concerned card company

Debit Cards

  Keep your debit card number, expiry date and cvv number (3 digit number found on the back of the card) ready.
  Enter the above details, when prompted during the checkout process. You will be redirected to the Bank’s page for entering the online secure password which should be sent you by your bank.

The 3D secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively. The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise, please get back to us. If the money has been credited to our account, we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as

Net Banking: 5-7 Business days
Debit Card: 5-7 Business days
Credit Card: 10-15 Business days

All card transactions are processed through secure and trusted payment gateways managed by leading banks. Banks, now, also use the 3D secure password service for online transactions, providing an additional level of security through identity verification.

We at Kogland believe and work towards providing a pleasant and hassle free shopping experience. However, there could be situations, where a refund of payment made would have to be processed.

Examples

A) Damaged product delivered and returned.
B) Wrong product being delivered.
C) Long delay in fulfilling the order etc

Any refunds will be processed back to the same account from which it was made. Ex. Refund for a payment made from a credit/debit card would be processed back to the same credit/debit card.

CANCELLATION AND RETURNS


Orders once placed, are delivered by default. However, in any rare instance that you would want to cancel your order, please call our support team on 1800 425 5263 or email us at support@kogland.com, any time before the order is shipped.

Products purchased through Kogland can be returned under the following conditions:
  Product received was damaged and /or in an unusable condition
  Product received is different from the product you ordered or the wrong product was delivered to you.

There are a few circumstances under which we cannot support returns.
  When any consumable product(s) has been used or installed
  When the product is damaged or not in the same condition that it was received in
  When product has been tampered with or having missing serial numbers
  When anything from the delivered package is missing, including and not limited to price tags, labels, original packing, freebies, accessories etc.

If the product received by you is damaged or in an unusable condition, or if the wrong product was delivered to you, you may email us at support@kogland.com, within 7 days of order delivery and inform on the return with photographs of the damage/ wrong product delivery and associated order number and we will get back to you.

Prompt Delivery
GPO Discount
Customer Support

TERMS AND CONDITIONS- GPO

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  • GPO is Offered to a privileged group of customers

  • The Price listed under GPO is subject to quantity criteria achievement, as mentioned by the seller.

  • Once the GPO order is placed, you are mandated to make the payment upon notification of GPO quantity criteria achievement.

  • Payment to be made within 48hrs of receiving notification (sms/ e-mail/ phone call) from Kogland.

  • Non Payment within 48 hrs of notification could result in penalisation and removal from the privileged group.

  • In case the Quantity criteria remains un-achieved during the duration of the GPO, the seller reserves the right to:

    • Extend the duration of GPO

    • Accept the orders placed although quantity criteria is un- achieved or

    • Discontinue the offer. GPO Orders placed, in this case, would be cancelled automatically.

  • Refund of Payments made towards GPO

    • In case the seller cancels the offer, due to non-payment by any participating customer, upon quantity criteria achievement, a refund would be made within 5 working days of payment receipt, to all participating customers who have paid upon notification

    • In case of payments made where the seller accepts the GPO orders before Quantity criteria achievement, and payment obligations by other participants is not met, and seller decides to cancel the offer, a refund to all participant who have paid, will be made within 5 working days from the receipt of the payment.

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