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75940 52618
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  • Medical
    • Diagnostic Equipment
      • BP Monitor
      • Doctor Pen Torch Light
      • ECG Machine
      • Glucometer
      • Pulse Oximeter
      • Stethoscope
      • Thermometer
      • Weighing Scale
      • X-Ray Machine
    • Emergency/Critical Care
      • Compression Devices
      • Infusion Pump
      • Patient Monitoring System
        • Bedside Monitor
        • Fetal Doppler
      • Ventilator Accessories
    • Hospital Furniture
      • Bedside Care
        • Bedside Lockers
        • Bedside Screens
        • Bedside Stools & Step Stools
        • IV Stand & Bowl Stand
      • Hospital Beds
        • Attendant Bed
        • Electric Hospital Bed
        • Fowler Bed
        • Gynecology Table
        • ICU Beds
        • Manual Bed
        • Pediatric Bed
        • Plain Bed
        • Recovery Bed
      • Hospital Tables and Chairs
        • Blood Donor Chair
        • Examination Couch
        • Over Bed & Bedside Tables
        • Patient Transfer Chair
        • Revolving Stool
      • Mattresses
      • Side Rails
      • Stretchers
      • Trolleys
    • Lab Diagnostics
    • OT Instruments
      • Anaesthetic Equipment
        • Anesthesia Machine
        • Guedel Airway
      • Other OT Equipment
        • Vein Finder
        • Needle Destroyer
        • Emergency Blanket Gold and Silver
        • Electrodes
        • Cautery Pencil
        • OT Shoe Cover
      • Suction Machine
        • Portable Suction Machine
        • Manual Suction Pump
      • Surgical Equipment
        • Endoscopic Instruments
        • Laryngoscopes
        • Lasers
      • Surgical Instruments
        • Surgical Scissors
        • Surgical Trays
        • Forceps
        • Trocar
        • Biopsy Instruments
        • Hand Piece
        • Uterine Manipulator
      • Sterilization Equipment
    • Specialities
      • Bariatric
      • Cardiology
      • Gastroenterology
      • Gynaec & Infant Care
      • Neurology
      • Ophthalmology
      • Orthopedics
      • Urology
    • Supplies and Accessories
      • Disposables and Consumables
        • Adult Diapers
        • Body Wipes
        • Commode
        • Disposable Maternity Pads
        • Disposable Underpads
        • Emergency Bags
        • Medical Tubes
        • Surgical Consumables
      • Medical Mask
        • Anaesthesia Mask
        • BIPAP/CPAP Ventilation Mask
        • CPR Mask
        • Laryngeal Mask
        • Oxygen Mask
        • Venturi Mask
      • Medical Supplies
        • Dialysis Supplies
        • Oxygen Cylinder
        • Oxygen Regulator
        • Resuscitator/Ambu Bag
        • Topical Ointments & Sprays
      • Surgical Supplies
        • Corrugated Drainage Sheet
        • Hernia Mesh
        • Ligation Clips
        • Skin Markers
        • Staplers & Cutters
        • Surgical Blades & Scalpels
        • Surgical Drapes
        • Surgical Sutures
      • Surgical and Wound Care Dressings
        • Alcohol Swabs and Wipes
        • Fiberglass Casting & Bandage
        • First Aid Kit
        • Gauze Swabs
        • Medical Dressing
        • Surgical Tapes
        • Wound Care Device
      • Syringes,Infusion Tubes & Other Supplies
        • Alcohol Prep Pads
        • Blood Administration Set
        • Cannula
        • Catheters
        • Infusion Set
        • Lancing Device
        • Rubbing Alcohol
        • Saline
        • Scalp Vein Sets
        • Stopcock
        • Syringes & Needles
  • Dental
    • Bonding Agents
      • Adhesives
      • Etchants
      • Primers
    • Burs
    • Dental Equipment
      • Apex Locator
      • Dental Handpieces
      • Dental Lasers
      • Endomotor
      • Gutta Percha Obturating Unit
      • Intraoral Camera
      • Lightcure Units
      • Pentamix Mixing Unit
      • RVG I Sensor
      • Scaler Unit
      • X-Ray Units
    • Dental Instruments
      • Crown & Bridge Remover
      • Dispensing Gun
      • Endo Instruments
      • Explorer
      • Mouth Mirror
      • Tweezer
    • Endodontics
      • Barbed Broaches
      • Endodontic Files & Reamers
      • Gates Glidden & Peeso Reamer
      • GP Solvents
      • Gutta Percha Points
      • Lentulo Spiral
      • Paper Points
      • Post & Core
      • Pulp Protection
      • Root Canal Irrigants & Root Repair
      • Root Canal Sealants
      • Rubber Dam
      • Spreaders
    • Finishing and Polishing
    • General Accessories
    • Oral Surgery
      • Anaesthetics
      • Needles
      • Others
    • Orthodontics
    • Pedodontics
    • Periodontics
    • Preventive
      • Dental Floss
      • Fluoride Gels
      • Mouthwashes
      • Pit & Fissure Sealants
      • Toothbrush
      • Toothpastes
    • Prosthodontics
      • Acrylics
      • Crown & Bridge
      • Dental Wax
      • Impression Materials
      • Impression Trays
      • Shade Guide
      • Stones
      • Tissue Retraction Paste & Cords
      • Tray Adhesives
    • Restoratives
      • Cements
      • Composites
      • Desensitizers
    • Teeth Whitening
    • X-Ray Films
  • Consumables
    • Antiseptics
    • Cleaning Products
    • Doctor Coats
    • Drapes & Gowns
    • Face Masks
    • Face Shields
    • Hand Sanitizer/Rub
    • Instrument Disinfectants
    • Medical Gloves
    • Personal Protection
    • Surface Disinfectants
    • X-Ray Protection
  • HomeCare
    • Air Bed and Water Bed
    • Health & Personal Care
      • Fitness
      • Body Care
      • Stockings
    • Mobile Aid
      • Crutches & Walking Sticks
      • Mobility Scooter
      • Walker For Adults
      • Wheel Chair
    • Physiotherapy Equipment
      • Electric Rehab Aids
      • Heat Pad
      • Infrared Lamp
      • TENS/EMS
      • Traction Kit
    • Respiratory Care
    • Support Braces and Splints
      • Ankle & Foot Supports
      • Arm Support
      • Back Support
      • Elbow Support
      • Knee Support
      • Neck Support
      • Rib Braces
      • Shoulder Support
      • Splints
      • Stump Socks
      • Waist & Abdomen Support
  • Veterinary
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  • Home
  • FAQ | Kogland Buy Medicals Device Online
  • GENERAL
  • PLACING AN ORDER AND TRACKING
  • PAYMENTS AND REFUNDS
  • CANCELLATION AND RETURNS
KOGLAND is a B2B e-commerce marketplace in the health sector space, providing a platform for vendors (manufacturers/ importers) to list their products (hospital equipment and consumables) and make it available for customers (primarily hospitals & clinics) to purchase online.

Only those customers registered with KOGLAND would be permitted to make purchases through www.kogland.com.

For B2B customers, registration must be done by submitting the required details and documents as in the registration form, which will be approved once validated.

Only registered vendors (manufacturers/importers & distributors/wholesalers etc) vetted and approved by KOGLAND would be permitted to list and permitted to sell products through www.kogland.com.
No. We do not charge any fee for registration for both vendors and customers. The registration is 100% FREE.
The registration for both vendors and customers can be performed online. If you are a B2B customer or a vendor, you would however be required to provide some details along with documentation to be verified (as per the Govt of India rule), after which you can be a registered vendor or B2B customer with KOGLAND. For registering as B2C or retails customers, no documentation is required.
Yes. We assure you the best products for the best rate. Interests of customers are protected under the Consumer Protection (E-Commerce) Rules, 2020, Govt of India. Moreover, all vendors registered with KOGLAND undergo a stringent vetting process before being registered with us.
Ordering at KOGLAND is simple. If you are shopping for the first time, just follow the below steps. Explore the products on the site www.kogland.com Add all the items you would like to purchase, to the cart. View the cart and click the checkout option. Verify your shipping address. Select and provide your payment details. Place the order. You will receive an order confirmation mail along with order number.
Your orders would be delivered through reputed courier companies at your delivery address. Bulk orders and heavy items/equipment are shipped through surface mode and may take more than 10 days for delivery.
Most orders are packed and delivered at your address within 5-7 business days, however for some products the delivery time may vary depending on size of the order and delivery location.
You would be receiving the status of your order by email. Please check your spam mail and inbox for the status of your order. Alternatively you may also login to your account with KOGLAND and check the status of your order.
You can call our support team at +9182817 87719 or mail us at [email protected] with your order number and we will investigate this and revert to you in 24-48hours.
Unfortunately, as per company policy, a package/consignment cannot be opened before delivery is accepted. However, you can accept the package and email us at [email protected] in case you have any concerns.
We at KOGLAND believe in providing a pleasant and hassle-free shopping experience. However, if you receive an open or tampered package, you may accept it and document it as “opened or tampered upon delivery” on the delivery comments with the service provider. You should subsequently notify us on [email protected] along with pictures of the tampered/opened/damaged package and associated order number and we will get back to you.
Shipping refers to packing and dispatching of your order. Depending on the size of the order this may vary between 3-5 business days. The delivery may take 4-5 business days depending on the delivery address and mode of shipment.
Once your order is placed, you will receive an email with the order details and once the order is confirmed and processed, you will receive a shipment notification via Email advising you on the estimated date of delivery. You can also TRACK ORDER online. Please note tracking information may not be available for all carriers.
Currently we accept only the below modes of payment: Currently we accept only the below modes of payment: Debit Cards (Visa/ Master/ Maestro) Credit Cards (Visa/Master) Net banking (all major Banks)
Unfortunately, currently we do not accept Cash on Delivery mode (CoD) for payment.
We accept payments made by credit/debit cards issued in India. Credit Cards: Keep your credit card number, expiry date and CVV number (3-digit number found on the back of the card) ready. Enter the above details, when prompted during the checkout process. You will be redirected to the Bank’s page for entering the online 3D secure password which will be sent to you by the concerned card company Debit Cards: Keep your debit card number, expiry date and CVV number (3-digit number found on the back of the card) ready. Enter the above details, when prompted during the checkout process. You will be redirected to the Bank’s page for entering the online secure password which should be sent to you by your bank.
The 3D secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively. The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately will not be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise, please get back to us. If the money has been credited to our account, we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as Net Banking: 5-7 Business days Debit Card: 5-7 Business days Credit Card: 10-15 Business days
All card transactions are processed through secure and trusted payment gateways managed by leading banks. Banks, now, also use the 3D secure password service for online transactions, providing an additional level of security through identity verification.
We at KOGLAND believe and work towards providing a pleasant and hassle-free shopping experience. However, there could be situations, where a refund of payment made would have to be processed. Examples. A. Damaged product delivered and returned. B. Wrong product being delivered. C. Long delay in fulfilling the order etc.
Any refunds will be processed back to the same account from which it was made. Ex. Refund for a payment made from a credit/debit card would be processed back to the same credit/debit card
Orders once placed, are delivered by default. However, in any rare instance that you would want to cancel your order, please call our support team on +918281787719 or email us at [email protected], any time before the order is shipped.
Products purchased through Kogland can be returned under the following conditions: Product received was damaged and /or in an unusable condition. Product received is different from the product you ordered, or the wrong product was delivered to you.
There are a few circumstances under which we cannot support returns. When any consumable product(s) has been used or installed When the product is damaged or not in the same condition that it was received in. When a product has been tampered with or has a missing/tampered serial number. When anything from the delivered package is missing, including and not limited to price tags, labels, original packing, freebies, accessories etc.
If the product received by you is damaged or in an unusable condition, or if the wrong product was delivered to you, you may email us at [email protected], within 7 days of order delivery and inform on the return with photographs of the damage/ wrong product delivery and associated order number and we will get back to you.
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Kogland Commerce Pvt Ltd, Unit IVB, 2nd Floor, Phase 1,Carnival Infopark,Kusumagiri P.O, Kakkanad,Ernakulam, Kerala-682042

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Call us: +91 75940 52618

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Office Hours-Mon - Fri / 10:00 AM - 5:30 PM

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