Ordering at KOGLAND is simple. If you are shopping for the first time, just follow the below steps. Explore the products on the site www.kogland.com Add all the items you would like to purchase, to the cart. View the cart and click the checkout option. Verify your shipping address. Select and provide your payment details. Place the order. You will receive an order confirmation mail along with order number.

Your orders would be delivered through reputed courier companies at your delivery address. Bulk orders and heavy items/equipment are shipped through surface mode and may take more than 10 days for delivery.

Most orders are packed and delivered at your address within 5-7 business days, however for some products the delivery time may vary depending on size of the order and delivery location.

You would be receiving the status of your order by email. Please check your spam mail and inbox for the status of your order. Alternatively you may also login to your account with KOGLAND and check the status of your order.

You can call our support team at +9182817 87719 or mail us at [email protected] with your order number and we will investigate this and revert to you in 24-48hours.

Unfortunately, as per company policy, a package/consignment cannot be opened before delivery is accepted. However, you can accept the package and email us at [email protected] in case you have any concerns.

We at KOGLAND believe in providing a pleasant and hassle-free shopping experience. However, if you receive an open or tampered package, you may accept it and document it as “opened or tampered upon delivery” on the delivery comments with the service provider. You should subsequently notify us on [email protected] along with pictures of the tampered/opened/damaged package and associated order number and we will get back to you.

Shipping refers to packing and dispatching of your order. Depending on the size of the order this may vary between 3-5 business days. The delivery may take 4-5 business days depending on the delivery address and mode of shipment.

Once your order is placed, you will receive an email with the order details and once the order is confirmed and processed, you will receive a shipment notification via Email advising you on the estimated date of delivery. You can also TRACK ORDER online. Please note tracking information may not be available for all carriers.

Currently we accept only the below modes of payment: Currently we accept only the below modes of payment: Debit Cards (Visa/ Master/ Maestro) Credit Cards (Visa/Master) Net banking (all major Banks)

Unfortunately, currently we do not accept Cash on Delivery mode (CoD) for payment.

We accept payments made by credit/debit cards issued in India. Credit Cards: Keep your credit card number, expiry date and CVV number (3-digit number found on the back of the card) ready. Enter the above details, when prompted during the checkout process. You will be redirected to the Bank’s page for entering the online 3D secure password which will be sent to you by the concerned card company Debit Cards: Keep your debit card number, expiry date and CVV number (3-digit number found on the back of the card) ready. Enter the above details, when prompted during the checkout process. You will be redirected to the Bank’s page for entering the online secure password which should be sent to you by your bank.

The 3D secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively. The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately will not be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise, please get back to us. If the money has been credited to our account, we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as Net Banking: 5-7 Business days Debit Card: 5-7 Business days Credit Card: 10-15 Business days

All card transactions are processed through secure and trusted payment gateways managed by leading banks. Banks, now, also use the 3D secure password service for online transactions, providing an additional level of security through identity verification.

We at KOGLAND believe and work towards providing a pleasant and hassle-free shopping experience. However, there could be situations, where a refund of payment made would have to be processed. Examples. A. Damaged product delivered and returned. B. Wrong product being delivered. C. Long delay in fulfilling the order etc.

Any refunds will be processed back to the same account from which it was made. Ex. Refund for a payment made from a credit/debit card would be processed back to the same credit/debit card

Orders once placed, are delivered by default. However, in any rare instance that you would want to cancel your order, please call our support team on +918281787719 or email us at [email protected], any time before the order is shipped.

Products purchased through Kogland can be returned under the following conditions: Product received was damaged and /or in an unusable condition. Product received is different from the product you ordered, or the wrong product was delivered to you.

There are a few circumstances under which we cannot support returns. When any consumable product(s) has been used or installed When the product is damaged or not in the same condition that it was received in. When a product has been tampered with or has a missing/tampered serial number. When anything from the delivered package is missing, including and not limited to price tags, labels, original packing, freebies, accessories etc.

If the product received by you is damaged or in an unusable condition, or if the wrong product was delivered to you, you may email us at [email protected], within 7 days of order delivery and inform on the return with photographs of the damage/ wrong product delivery and associated order number and we will get back to you.