Orders once placed, are delivered by default. However, in any rare instance that you would want to cancel your order, email us at support@kogland.com , before the order is shipped.

Products purchased through Kogland can be returned under the following conditions:

- Product received was damaged and /or in an unusable condition

- Product received is different from the product you ordered or the wrong product was delivered to you.

- When any consumable product(s) has been used or installed

- When return request is placed/ informed outside the specified time frame

- When the product is damaged or not in the same condition that it was received

- When product has been tampered with or having missing serial numbers

- When anything from the delivered package is missing, including and not limited to price tags, labels, original packing, freebies, accessories etc.

If the product received by you is damaged or in an unusable condition, or if the wrong product was delivered to you, you may email us at support@kogland.com , within 7 days of order delivery and inform on the return with photographs of the damage/wrong product delivery and associated order number and we will get back to you at the earliest.

We at KOGLAND believe & work towards providing a pleasant & hassle-free shopping experience. However, there could be situations, where a refund of payment made would have to be processed to make your shopping experience as best as possible. Examples

- A) Damaged product delivered and returned.

- B) Wrong product being delivered.

- C) Long delay in fulfilling the order

Any refunds will be processed back to the same account from which it was made. Ex. Refund for a payment made from a credit/debit card would be processed back to the same credit/debit card.

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately will not be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise, please get back to us. If the money has been credited to our account, we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below for each payment mode.

- Net Banking: 5-7 Business days

- Debit Card: 5-7 Business days

- Credit Card: 10-15 Business days