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GPO is Offered to a privileged group of customers
The Price listed under GPO is subject to quantity criteria achievement, as mentioned by the seller.
Once the GPO order is placed, you are mandated to make the payment upon notification of GPO quantity criteria achievement.
Payment to be made within 48hrs of receiving notification (sms/ e-mail/ phone call) from Kogland.
Non Payment within 48 hrs of notification could result in penalisation and removal from the privileged group.
In case the Quantity criteria remains un-achieved during the duration of the GPO, the seller reserves the right to:
Extend the duration of GPO
Accept the orders placed although quantity criteria is un- achieved or
Discontinue the offer. GPO Orders placed, in this case, would be cancelled automatically.
Refund of Payments made towards GPO
In case the seller cancels the offer, due to non-payment by any participating customer, upon quantity criteria achievement, a refund would be made within 5 working days of payment receipt, to all participating customers who have paid upon notification
In case of payments made where the seller accepts the GPO orders before Quantity criteria achievement, and payment obligations by other participants is not met, and seller decides to cancel the offer, a refund to all participant who have paid, will be made within 5 working days from the receipt of the payment.
Cancellation, Returns and Refunds
Orders once placed, are delivered by default. However, in any rare instance that you would want to cancel your order, email us at support@kogland.com, before the order is shipped.
Products purchased through Kogland can be returned under the following conditions:
Product received was damaged and /or in an unusable condition
Product received is different from the product you ordered or the wrong product was delivered to you.
There are a few circumstances under which we cannot support returns.
When any consumable product(s) has been used or installed
When return request is placed/ informed outside the specified time frame
When the product is damaged or not in the same condition that it was received in
When product has been tampered with or having missing serial numbers
When anything from the delivered package is missing, including and not limited to price tags, labels, original packing, freebies, accessories etc.
If the product received by you is damaged or in an unusable condition, or if the wrong product was delivered to you, you may email us at support@kogland.com, within 7 days of order delivery and inform on the return with photographs of the damage/ wrong product delivery and associated order number and we will get back to you.
We at Kogland believe and work towards providing a pleasant and hassle free shopping experience. However, there could be situations, where a refund of payment made would have to be processed.
Examples
A) Damaged product delivered and returned.
B) Wrong product being delivered.
C) Long delay in fulfilling the order
Any refunds will be processed back to the same account from which it was made. Ex. Refund for a payment made from a credit/debit card would be processed back to the same credit/debit card.
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise, please get back to us. If the money has been credited to our account, we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as
Net Banking: 5-7 Business days
Debit Card: 5-7 Business days
Credit Card: 10-15 Business days
